Privacy Policy

Information We Collect

At Oneinwin, we collect information that helps us provide better mobile game localization services. When you visit our website or use our services, we may gather personal details you provide directly, such as your name, email address, and company information when you contact us or request our services.

How We Use Your Information

We use the information we collect to deliver high-quality localization services and maintain effective communication throughout your project. Your data helps us understand your specific requirements and ensure we meet your expectations.

• Providing mobile game localization services including translation, cultural adaptation, and quality assurance
• Communicating with you about project progress, updates, and deliverables
• Processing payments and maintaining financial records for completed projects
• Improving our services based on feedback and project outcomes
• Sending relevant updates about our services or industry insights if you've opted in
• Maintaining records for legal compliance and business continuity

Information Sharing and Disclosure

We maintain strict confidentiality regarding your information and project materials. Oneinwin does not sell, rent, or share your personal information with third parties for marketing purposes. However, there are specific circumstances where we may need to share limited information.

Data Security and Protection

Protecting your information is a top priority at Oneinwin. We implement comprehensive security measures to safeguard your personal data and project materials from unauthorized access, disclosure, or misuse.

• Encrypted data transmission using SSL certificates for all website communications
• Secure file transfer protocols for sharing project materials and deliverables
• Password-protected access to all client files and project databases
• Regular security audits and updates to our systems and procedures
• Limited access to client information on a need-to-know basis among team members
• Secure backup systems to prevent data loss while maintaining confidentiality

While we implement industry-standard security measures, no system is completely foolproof. We continuously monitor and update our security practices to address evolving threats and maintain the highest level of protection for your information.

Your Rights and Choices

You have several rights regarding your personal information and how we handle it. We respect your privacy choices and make it easy for you to control your data.

Data Retention

We retain your information only as long as necessary to provide our services and meet legal requirements. Our retention practices are designed to balance your privacy with our business needs and legal obligations.

• Active project files are retained throughout the project duration and for 12 months afterward for support purposes
• Financial records are kept for 7 years to comply with Indian tax and accounting regulations
• Contact information is retained until you request removal or after 3 years of inactivity
• Website analytics data is aggregated and anonymized after 24 months
• Marketing communications data is deleted within 30 days of unsubscribe requests

After the retention period expires, we securely delete or anonymize your information unless we're required to keep it longer for legal reasons. You can always request earlier deletion by contacting us directly.

International Data Transfers

Oneinwin operates primarily from India, but we may work with translators and partners in various countries to provide comprehensive localization services. When we transfer your information internationally, we ensure appropriate safeguards are in place.

All international partners sign strict confidentiality agreements and must meet our security standards. We only share the minimum information necessary for them to complete their part of your project, and we ensure they understand their obligations to protect your data.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. These tools collect information about your visit patterns, preferences, and device characteristics.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but essential features will continue to work. We don't use cookies for advertising or tracking across other websites.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through email or by posting a prominent notice on our website.

Minor updates, such as clarifications or contact information changes, may be made without special notification. We encourage you to review this policy periodically, especially before starting new projects with us.

If you disagree with any changes to our privacy policy, please contact us to discuss your concerns. For active projects, we'll work with you to address any issues while ensuring we can continue providing the services you need.